2009 Occasions Follow-up Survey
1. When you came to our site was it what you expected?
Yes, it met my expectations
Yes, it was more than I expected
No, please specify why
2. Did you feel the site was easy to navigate?
Yes
No, please specify
3. How satisfied were you with your personalization options?
Strongly Satisfied
Satisfied
Not Satisfied
4. Verse Options
1
2
3
4
5
5. Font Style
1
2
3
4
5
6. Font Color
1
2
3
4
5
7. Flexibility of Layout Options
1
2
3
4
5
8. Did you experience any technical problems?
PrintingPress Software didn't appear
PrintingPress Software personalization
Printing
Other, please specify
9. If you contacted our support team by phone, email, or chat, were you satisfied with their service?
Yes
No, please specify why not
10. If you had to leave a message, did we get back to within a 24 - 48 hours (excluding the weekends)?
Yes
No
11. Was this service helpful to you?
Yes
No
12. How do you rate yourself as an internet user?
Expert
Good
Beginner
13. Would you recommend our products and/or website to others?
Yes
No, please specify
14. Overall, how would you rate your experience on our site?
Very satisfied
Satisfied
Dissatisfied
15. If not satisfied, please check as many items that apply:
Broken links
Navigational difficulties (not able to find what I needed)
Lengthy download time
Other, please specify
16. Please feel free to add any additional comments or suggestions.
17. May we contact you in the future for research questions?
Yes
No
18. Please fill in your information below to receive a FREE pack of thank you notes. If you do not wish to be contacted in the future, your personal information will be discarded once the thank you notes are sent. Your personal information will only be used for Masterpiece Studios research purposes and will not be sold to any companies for solicitation.
19. First & Last Name:
20. Address:
21. City:
22. State:
23. Zip Code:
24. Telephone Number:
25. Email Address
Survey Said by Marketing Masters © 1991-2002 All Rights Reserved
